I have ordered several grey wigs from other companies and returned them. I got hit for big restocking fees and shipping and got nothing in return. So when I ordered this one, I wasn't expecting much. To my complete surprise, I was thrilled when I opened it up and put it on. Grey wigs often look so fake, but this one looks real and natural. It is black in the back and grey/white up front which has a frosted rooted look. The shape is perfect! Wear it right out of the box! I am definitely NOT returning this wig! Wig outlet's restocking fee (in case I didn't like it) is reasonable. AND they included in my box a net, and a hair extension that matched my wig! Unlike some other experiences I have had with wig buying, Wig Outlet was a super positive experience. Oh, and the price was better than any other company out there. So, Estetica Wigs are fabulous, and so is the Wig Outlet! Thank you so much!