Return Policy
We want you happy with your purchase and will gladly accept returns on all eligible products! A return handling fee will be applied for all eligible products returned for refund.
Once your eligible item is returned:
- $5 return handling fee for items which are $100 or less. $10 return handling fee if your item is priced over $100. We will process your refund within 3 business days from processing your return.
Please keep in mind your bank may have a delay in processing your credit back to your account.
Return Product Eligibility
Products on WigOutlet.com are new, overstock, open box, closeout, last call, clearance and discontinued. However, not all items are returnable.
Eligible Products
- In original, factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
- Odor-Free (Any odors on the product will render the product ineligible)
- Item(s) must be returned within 14 days of receiving your original order.
Ineligible Products:
Altered, Worn, Damaged, Discontinued, Last Call & Closeout items are not eligible for return.
If your product is ineligible for return, we will email you the option of:
- Returning the item(s) to you at your cost
- Donating the item(s) to a charity (receipt of donation available upon request).
Ineligible item(s) will be automatically donated 30 days after receipt if we do not otherwise receive direction from you.
NOTE: A wig hygiene guard is provided with every wig for use when trying the wig on. This helps to maintain the product’s eligibility for return.
Connect