Customer Service

Payment Options

We accept all major credit cards & PayPal.

All Credit Card charges will appear as WigOutlet.com

For your convenience, we also accept Cashier's Checks and Money Orders. No personal checks please.

Shipping Methods & Charges - Updated June 17, 2022

We offer FREE Standard Shipping in the U.S. and have multiple shipping options to make sure your purchase arrives on time. Note: For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

Shipping OptionsWe offer 5 shipping options, plus FREE Shipping for US Orders over $149:

·      US Ground*

·      US 2nd Day Air

·      US Next Day Air

·      Canada Air

·      Worldwide Expedited

Shipping costs are calculated during checkout along with delivery time estimates.

*All shipping promotions apply to U.S. Ground shipments only. NOTE: Hawaii, Puerto Rico, and Alaska do not qualify for ground shipping. US Air Shipping is the required option. 

**We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries. Any refused International (including Canada) packages will only be refunded 50% of the total order amount. 

Additional Shipping Charges

For any shipments returned to us due to a bad address or refusal upon delivery, there will be a 15% fee automatically charged. Shipping and handling charges are non-refundable.

Signature Required Note

While WigOutlet.com requires a signature for clients to accept shipments/orders over $500, the client can have that waived through UPS My Choice. However, we do not recommend waiving the signature requirement because if the package is lost you have waived all liability; therefore, UPS cannot do a trace investigation to locate or recover the package.

Return Policy - Updated June 17, 2022

We want you happy with your purchase and will gladly accept returns on all eligible products! There are no restocking fees when you return your eligible item(s). Prepaid return labels are available to customers in the contiguous 48 states of the United States, they're optional and if you use it, we'll deduct $10.95 from the total order refund amount.

Once received, we will process your refund within 3-5 business days after processing your return. Please keep in mind your bank may have a delay in processing your credit back to your account. Use our return app, it's simple click here! 

Return Product Eligibility

Products on WigOutlet.com are new, overstock, open box, closeout, last call, clearance and discontinued items. However, not all items are returnable. 

Eligible Products

• In original, factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
• Odor-Free (Any odors on the product will render the product ineligible)
• Item(s) must be returned within 30 days of receiving your original order.

Ineligible Products:

Altered, Worn, Damaged, Discontinued, and Final Sale items are not eligible for return. 

If your product is ineligible for return, we will email you the option of:

1. Returning the item(s) to you at your cost
2. Donating the item(s) to a charity (receipt of donation available upon request).

Ineligible item(s) will be automatically donated 30 days after receipt if we do not otherwise receive direction from you.

NOTE: A wig hygiene guard is provided with every wig for use when trying the wig on.  This helps to maintain the product’s eligibility for return.

Privacy Policy

WigOutlet.com respects and protects the privacy of our users. Although all packages are shipped in unmarked packaging, parcels will have the line Wigoutlet.com stated on the shipping label unless notified otherwise.

In an effort to provide the best service to our clients, WigOutlet.com periodically sends out special offers and discounts via electronic notice (email). At any time you may unsubscribe to our notices by sending an unsubscribe email to  unsubscribe@wigoutlet.com

Beauty&Hair Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from wigoutlet.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 - "Javascript" is a web technology that gathers data such as browser, device, mouse coordinates, screen resolution, mouse clicks, page navigation, URLs that help us to monitor and improve the website.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Monitor and improve our website; and

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customercare@beautyandhair.com or by mail using the details provided below:

12001 N. Central Expressway, Suite 950, Dallas, TX, 75243, United States

Protected Online Transactions

To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.