Store Policies
Privacy Policy
WigOutlet.com's policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered to in order to keep your personal information private.
In an effort to provide the best service to our clients, WigOutlet.com periodically sends out special offers and discounts via electronic notice (email). At any time you may unsubscribe to our notices by sending an unsubscribe email to unsubscribe@wigoutlet.com
Secured Shopping | to the top
To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.
Payment Options | to the top
We accept the following credit cards:
All Credit Card charges will appear as BeautyandHair.com
For your convenience, we also accept Cashier's Checks and Money Orders. No personal checks please.
Online Order | to the top
We use a secure server for your privacy and security. Online payment using the above mentioned credit cards can be made in the following way:
Changes to Order | to the top
Most orders you place on WigOutlet.com begin processing very quickly in order to ship as soon as possible. Orders may not be modified after two business hours from being placed.
Exchange Policy | to the top
Our goal is your satisfaction! If for any reason you are not happy with your purchase, exchange it for FREE! (Product must be eligible for exchange)
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No Restocking Fees! WigOutlet.com will waive all fees associated with your eligible exchange. Shipping charges will apply. |
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The same credit card and shipping method submitted with your original order will apply for your exchange order, unless specified otherwise on the Exchange Request Form (included on reverse of packing slip). (Download Adobe Reader to view .PDFs) |
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Any balance remaining after your exchange will be refunded to the credit card submitted with your original order. |
Expedite the Exchange Process (Cross-ship) | to the top
Need your exchange product now? Place a new order online or call 1-800-309-1009. We will ship your new product without delay if you agree to have the new purchase charged to your credit card. Indicate the new order number on the Exchange Request Form (Download Adobe Reader to view .PDFs) and when we receive and process the eligible returned product, we'll issue a refund without restocking fees.
Return Policy | to the top
We gladly accept returns on all eligible products (see below). A 25% restocking fee will be applied for all eligible products returned without indicating an exchange item or an exchange order number. Once the restocking fee is applied, any balance remaining will be refunded to the credit card submitted with your original order.
Products on WigOutlet.com are new, open box, discontinued and in original packaging. Open Box items are clearly identified as ‘Open Box’ items. Discontinued items are not eligible for return.
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No Restocking Fees on eligible exchanges on WigOutlet.com. Shipping charges will apply. |
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You can usually expect your refund in about 2-3 weeks after your return. Some may be refunded 3-5 days after we receive and process your return.
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Return Product Eligibility | to the top
Eligible Products:
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In original, factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging. |
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Odor-Free (Any odors on the product will render the product ineligible for exchange) |
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Item(s) must be returned within 30 days of receiving your original order. |
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Ineligible Products: |
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Discontinued items |
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Returning the item(s) to you at your cost |
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Donating the item(s) to the American Cancer Society (receipt of donation available upon request). |
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Ineligible item(s) will be automatically donated 30 days after receipt.
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NOTE: A wig hygiene guard is provided with every wig for use when trying the wig on. This helps to maintain the product’s eligibility for exchange/return.
How To Return | to the top
Repackage your item(s) along with the completed Exchange Request Form (included on reverse of packing slip), and mail it to the address on the form within 10 days of receipt of original shipment.
Shipping Information | to the top
For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.
Please note: we cannot ship via a traceable method to APO/FPO/PO boxes. Delivery time cannot be guaranteed nor can the package be tracked. We encourage all deliveries be made to a physical address so packages can be tracked.
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Flat–Fee Shipping | to the top |
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We offer 4 shipping options: |
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US Ground* shipping takes 7–9 business days: $4.95 |
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US Air shipping takes 4–6 business days: Dynamic Rate** |
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US Express shipping takes 2–3 business days: Dynamic Rate** |
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All shipping promotions apply to US Ground shipments only. |
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Shipping and Handling will be calculated at checkout based upon destination. |
Additional Shipping Charges | to the top
For any shipments returned to us due to a bad address or refusal upon delivery, there will be a 25% fee automatically charged. Shipping and handling charges are non refundable.
Order Processing | to the top
Orders are processed in to our system within 2 hours of order placement, at which time, they cannot be changed in any way. Once shipped, orders arrive within the time frame selected (US Air, US Ground, Canada Air or International) on the order form.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional shipping charges. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Tracking Your Order | to the top
Please go to: My Account to view and track your order.
Shipping Delays | to the top
Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email orderstatus@wigoutlet.com
Fraud & Theft | to the top
CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.
Policy Changes | to the top
WigOutlet.com reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes.
Programs